Work Experiences
Amazon Web Services
Main Task: Worked diligently to enhance customer satisfaction through the delivery of prompt and knowledgeable service.
Technical Customer Service Associate
July 2020 - July 2021
Action 2: Facilitated training sessions to onboard and develop new team members while also providing effective solutions to customer issues, maintaining a high rate of case resolution.
Result 3: Acknowledged for excellence as a Training Assistant, contributing to the successful integration of new team members.
Action 1: I proactively shared knowledge with the team, demonstrating leadership qualities and contributing to a positive team dynamic. Additionally, I provided comprehensive solutions to customer issues, ensuring a high rate of case resolution.
Result 2: Acknowledged with the Resolution Champ award for consistently achieving the highest number of cases resolved without reopening.
Result 1: Recognized with the Leadership Principle award for exemplifying leadership qualities and actively contributing to team success.
Skills Used
Customer Service
Assisted AWS customers with a wide range of technical and non-technical queries, ensuring their needs were promptly addressed and resolved.
Conflict Resolutions
Conducted in-depth analyses, focusing on customer needs rather than just case history, to effectively handle difficult situations and enhance customer experience.
Root Cause Analysis
Identified the root cause of customer use cases, preventing the need for reopening new cases and ensuring lasting solutions.
AWS Cloud Foundation
Studied the fundamental principles of AWS Cloud computing to build a solid foundation in cloud technology.
Positive Positioning
Crafted emails to customers with a positive positioning, enhancing engagement and fostering positive customer relationships.
Chat and Phone Support
Delivered comprehensive support via chat, phone, and email channels, ensuring seamless communication and assistance for customers across various platforms.
D. E. Shaw
Global Recruitment Operations Associate
Main Task: Collaborated with hiring managers to streamline and enhance the candidate interview process.
Action: Conducted resume reviews, sorted candidates for roles, background checks and initiated communication with candidates for interviews.
August 2021 - December 2022
Result: Evaluated candidate skills, knowledge, and experience, aligning them with job requirements to ensure optimal placements within the organization.
Skills Used
Resume Review
Proficient in analyzing candidate resumes and accurately inputting pertinent information into iCIMS platform for efficient recruitment processes.
Candidate Sorting
Applied discernment in advancing candidates who met criteria for positions such as generalist and generalist intern positions.
Scheduling
Coordinated and facilitated interviews for both technical and non-technical roles, liaising with interviewers and managing any necessary rescheduling with efficiency.
Background Check
Facilitated the submission of relevant documents and maintained communication with employees to ensure prompt completion of background verification.
Duplicate Applications
Skillfully managed the identification and resolution of duplicate candidate profiles, ensuring accuracy and integrity within the recruitment process.
Process Improvement
initiated tickets for enhancing scheduling and interface functionalities, driving continuous improvement initiatives to optimize efficiency and user experience.
Ball State Graduate School
Main Task: Co-led the design and implementation of a comprehensive digital media strategy spanning multiple platforms.
Digital Media Graduate Assistant
Action: Identified emerging trends to enhance user experience, optimize budget allocations, and improve overall performance.
May 2023 - December 2023
Result: Evaluated social analytics and metrics against key performance indicators, resulting in a 25% increase in profile interaction per post.
Skills Used
Social Media Analytics
Using a data-driven approach, I optimize content to maximize reach and engagement, ensuring that every post resonates with the target audience, driving meaningful results.
Increased Interaction
I track interactions with each post to identify effective strategies and optimize engagement.
Design Posts
Crafting visually compelling posts, I utilize tools like Canva, Illustrator, and Procreate to incorporate branding elements, ensuring consistency and brand identity across all platforms.
Ideated Reels
I specialize in shooting Reels inspired by current trends, such as the Wes Anderson trend, bringing an engaging perspective to grad media content.
Event Planning
Planned diverse events like Pride Picnics, coordinating details from concept to execution. Additionally, I design pamphlets and décor to enhance the event experience.
Social Media Strategies
I adeptly adapt trends and vibes to drive sustained growth in social media engagement and reach.